The Middle Township Police Department Communications Center is staffed 24 hours a day, seven days a week, by full time Public Safety Telecommunication Operators. They are the initial point of contact for a majority of the public requiring police services. They are an extremely vital component in delivering effective police services to the community and their dedication and importance should not be overlooked. Many times, they are required to maintain a reassuring and calming demeanor in the face of extraordinary circumstances in order to assist the caller and the police officer responding to an emergency. All of the Public Safety Telecommunication Operators are required to receive and maintain certification by the Office of Emergency Telecommunications Services in the Department of Law and Public Safety.
The Middle Township Police Department employs nine full time Telecommunication Operators, two assigned to each of the four patrol squads. The 9th operator is used to cover vacations, training, illnesses, and other time off issues, which helps in minimizing overtime costs. The department employs an additional eight part time communications operators who assist in staffing the Dispatch Center as needed during unscheduled shortages or other time off. It is mandatory that at all times there are two operators present in the dispatch center.